DispatchDesk ("DispatchDesk," "we," "us," or "our") is a d/b/a of Twelve Point Ventures, LLC. This Privacy Policy explains what information we collect, how we use it, and the choices you have. It applies to dispatchdeskhq.com and to the AI receptionist, call handling, and text messaging services we provide to home-service businesses.
Information we collect
- Information you give us directly. Name, business name, trade, phone number, and email address when you submit a form on this site or request a call.
- Call and message information. When you call or text a phone number serviced by DispatchDesk on behalf of a business, we process the phone number, the content of the call or message, the date and time, and any details you provide (such as your address, the service you need, or your appointment preference) so the business can respond.
- Business client information. For the businesses we serve, we collect the operational details needed to configure the service, such as hours, service area, pricing, and notification preferences.
- Technical information. Standard web data such as browser type, device type, and pages viewed.
How we use information
- To answer calls and messages, take messages, and schedule or confirm appointments on behalf of the business you contacted.
- To send the notifications and confirmations described in the SMS section below.
- To respond to your inquiries and provide, support, and improve our services.
- To send lead and job notifications to the business's own staff.
- To comply with legal obligations and enforce our agreements.
SMS and text messaging
Consent. We send text messages only to people who have opted in. Opt-in occurs when you call or text a business phone number serviced by DispatchDesk, or when you provide your phone number to that business while scheduling or requesting service. Consent to receive messages is not a condition of purchase.
Types of messages. Missed-call text-backs, replies to your questions, appointment and service confirmations and reminders, and post-service review requests. Business staff also receive lead and job notifications.
Message frequency. Message frequency varies based on your interaction with the business. Messages are low-volume and conversational.
Cost. Message and data rates may apply.
Opting out and help. Reply STOP to any message to opt out at any time. You will receive a single confirmation and no further messages. Reply HELP for help, or contact us using the information at the bottom of this page. Carriers are not liable for delayed or undelivered messages.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All of the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
How we share information
We do not sell your personal information. We share information only as follows:
- With the business you contacted. Calls, messages, and appointment details are delivered to the home-service business you called or texted, so they can serve you.
- With service providers. We use vendors to operate the service, including telephony and messaging providers, AI receptionist software, scheduling and workflow tools, and payment processors. They may access information only to perform services for us and are required to protect it.
- For legal reasons. When required by law, subpoena, or to protect our rights, safety, or property.
- In a business transfer. If the business is sold or reorganized, information may be transferred as part of that transaction.
As stated above, SMS opt-in data and consent are never shared with third parties, and mobile information is never shared for marketing or promotional purposes.
Cookies
This site uses only the minimal storage needed for basic functionality, such as remembering that you have already unlocked pricing during your visit. We do not use this site to run third-party advertising profiles.
Data retention
We keep information for as long as needed to provide the service and to meet legal, tax, and recordkeeping requirements, then delete or de-identify it.
Security
We use reasonable administrative and technical safeguards to protect information. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.
Your choices
- Opt out of text messages at any time by replying STOP.
- Request access to, correction of, or deletion of the personal information we hold about you by contacting us below. We will respond as required by applicable law.
Children
Our services are intended for businesses and adult customers. We do not knowingly collect personal information from children under 13.
Changes to this policy
We may update this policy. The "Last updated" date above reflects the most recent version, and the current version is always posted on this page.
Contact us
Questions about this policy or about messages you have received:
- Phone or text: (337) 341-8791
- Mail: DispatchDesk, a d/b/a of Twelve Point Ventures, LLC — 113 San Domingo Dr, Youngsville, LA 70592